Patient Rights

What you can expect from us:

  • We will treat you with courtesy, respect and sensitivity at all times.
  • Will endeavour to maintain the highest standards of medical practice at all times. The Doctors and Health professionals concerned will undertake to maintain these standards through continuing audit of their care and professional learning.
  • You have the right to confidentiality – we will keep the consultation and your computer and written records confidential.
  • We will provide you with emergency care promptly when you need it.
  • We will endeavour to offer all patients access to a doctor within two working days for medical problems of any kind – though it will not always be possible to offer an appointment with the doctor of your choice.
  • We will refer you for appropriate investigations, consultant opinions and care at a hospital or clinic when both you and the doctor treating you agree it is necessary and would be of benefit.
  • We will give you a full and prompt reply to any complaints you make about the service we provide and try and change practices if this would improve care or standards to others.
  • You have a right to information and answers to questions about your own health and in particular:
  • Any illness and its treatment.
  • Possible alternative forms of treatment.
  • Possible side effects.
  • Prevention and avoidance of illness recurring.
  • Any proposed investigations.
  • To see your medical records, subject to limitations of the law (Data Protection Act 1990) and to have access to those records written after 1st November 1991.
  • Full details of all our policies concerning data protection, disability, confidentiality and other legalities are available from the practice manager.