Patient Responsibilities

The care of your health is a partnership between yourself and the practice team. The success of that partnership depends on a number of factors.

  • We ask all patients to be civil and polite at all times. There is no excuse for verbal or physical abuse towards doctors or their staff.
  • If you have a problem or complaint do not take it out on a member of staff, they are only trying to do their best for you. If you remain dissatisfied – ask to speak with the Practice Manger Mrs Gill Costello or one of the doctors.
  • Please keep your appointment. If you are unable to keep an appointment or the condition has improved, then let us know as soon as possible so that someone else can have your appointment.
  • If you have asked the doctor to contact you – please leave a telephone number where you can be contacted for the rest of the day.
  • If you move house, please inform the reception staff of your new address and telephone when you are in the surgery. This is of particular importance if you have been referred to a hospital or we need to contact you urgently. Please ensure your new address remains in the practice area.
  • If you are referred for a hospital outpatient appointment – please keep it or inform the hospital NOT the surgery as soon as possible. The NHS can ill afford to have appointments unused. It is also very important to tell the hospital of your new address if you are on a waiting list for an operation.
  • If you have a query regarding your hospital care please contact the consultant’s secretary who will be happy to help you. Results of tests undertaken by your consultant are not routinely reported to the surgery.
  • Plan your repeat prescription requests well ahead.
  • Attend appointments on time and, if you need to cancel, cancel at least 24 hours in advance.
  • Please only request a home visit if you are housebound or bedridden.