Patient Participation Group (PPG)

Our Patient Participation Group (PPG) actively supports the running of the Surgery and meets quarterly with the Practice Manager and Staff to discuss the Practice. This provides an opportunity to keep up to date with local/regional/national initiatives and to offer suggestions and support the Practice. Anyone who is a registered patient at Highview Medical Centre can apply to join the PPG.

(The practice and the PPG have the right to refuse an individual wanting to join the PPG if it considers it is in the best interest of the individual or the Practice)

The quarterly meeting is for up to 16 members and beyond that we are looking to have an online community that the surgery and the PPG can contact to share ideas and initiatives and to seek feedback and comments. At present we are at full membership capacity for the ‘face to face’ meetings, so if the online community is of interest please let us know as we are very keen to develop this. If you are interested in becoming part of our PPG, initially through the online community, please email us at

October 2020 Update

  • Our quarterly meetings have now resumed remotely via Zoom and a summary of our most recent meeting is given below.
  • The PPG email is checked on a weekly basis. Please feel welcome to contact us at if you would like further information or have questions about the work of the PPG.
  • The annual Health & Wellbeing event, usually held in September each year at Wyllyotts Theatre, was cancelled due to the coronavirus situation.
  • The Chatter Table initiative has restarted via Zoom. These are organised by the Patient Participation Groups at the three local surgeries and are for people who live or spend a lot of time on their own and would enjoy having a chat and meeting new people. If you would like to participate or to find out more, please contact Mekhola Ray, the Chair of our PPG, at

PPG Meeting October 2020

1. Surgery update

Highview is very much ‘open for business’ and patients with any medical concerns need to make contact by phone in the first instance. Only patients with an arranged appointment should attend the surgery in person. All requests for GP appointments are initially handled via telephone triage. The GP will then either deal with the query on the phone straight away, ask for photos to be sent or will arrange a video link. If the GP decides the patient requires a face to face appointment in the surgery they will agree the date and time.

The nurses are working as normal for most things such as dressings, blood tests, etc. Ear Syringing and Spirometry cannot be offered as yet. Health Checks, Asthma check ups and COPD are being conducted over the phone at the moment.

2. Flu Clinics for patients aged 65+ and those under 65 with specific medical conditions

The PPG very much encourages all patients in the above categories to take up their offer of a flu vaccination. Socially distanced clinics have been running on Saturday mornings in October and Monday evenings and will continue on Monday evenings throughout November. These are by invitation only, with separate entry and exit points, vaccinations are given in the corridors, patients are asked to wear easily accessible clothing. There has been terrific feedback to the practice on how they are dealing with this so do come forward if you are invited .

3. Flu Clinics for patients aged  50-64 year olds who don’t usually get a flu vaccine

All surgeries are  awaiting guidance from government as to when they can place an order for these. No vaccines can be given until the order is received. The surgery will contact you.

4 Other points discussed:

Highview staffing; updating the PPG page on Highview’s website; format of future PPG meetings.

5. AOB

The PPG extended its thanks to all the staff at Highview for their hard work and commitment in providing front line health care services during this very difficult time.