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Herts Careline Newsletter Spring 2020

The Herts Careline’s latest newsletter brings you the latest updates, specifically news about our Contact-less procedure for the installation of community alarms and telecare, meaning they can continue to support new and existing customers during these challenging times.

For more information, please read the full newsletter.

Keep in Touch (KIT) Service

Our KIT service has been extended with additional staff now making calls to carers (including myself), along with a fantastic team of volunteers. I personally have found carers very grateful to receive a call just to check that they are coping both practically and emotionally, and answering any questions they may have about the government guidelines. We are giving ideas about exercising at home from our website along with details of our “things to do” during isolation ideas.  We are helping carers to get food packages and shopping arranged along with medication collections should it be required. Some carers are concerned about who will care for their loved one should they themselves become ill. We are helping people thing through their options and plan what they can do should the situation arise.

Carers in Herts Contact Number: 01992 586969

Covid- 19 Update

Message from Herts Valley CCG

GP practices move to protect against coronavirus with more phone and video appointments

GP practices are moving to protect the patients and their staff against coronavirus by reducing visits into surgeries and switching to telephone and video appointments wherever they can.

Patients with concerns about coronavirus are being asked to follow government advice, rather than contact their GP practice. If you, or anyone in your household, have a high temperature or a new and continuous cough, however mild, stay at home and go to to check symptoms and follow the specialist medical advice. You can also contact the NHS 111 online coronavirus service. Only call 111 if you cannot get online or if your symptoms worsen.

Patients who contact their local practice for an appointment with a GP or nurse will have an initial telephone assessment and could then be booked in for a follow-up consultation. Wherever possible, this consultation will be over the phone or by video. Anyone who needs to be seen in person by a doctor or nurse will be offered an appointment at the surgery as long as there’s no risk to patients or staff.

Practices will review appointments that are already booked- in, and will contact patients about changing this to a phone or video appointment where appropriate.

In light of this new approach, many practices are not accepting online bookings. However, patients are still encouraged to use online services for things like ordering repeat prescriptions and checking medical records.

Practices aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to the patient’s nominated pharmacy. Patients without a nominated pharmacy can choose one online or ask their usual pharmacy to set this up. If your prescription can’t be sent through EPS to a nominated pharmacy you will need to contact the GP practice by telephone or online.

Dr Nicolas Small, GP chair of Herts Valleys CCG said: “In keeping with the Government’s approach to protect people against coronavirus by moving to all but essential contact with others, our GP practices are moving to a new way of working. Our priority is to make sure that our GPs, nurses and wider teams in practices remain available to support patients and, while more of that support will be over the phone or by video, our practices are still open and will be arranging to see patients where needed.

“We would urge people to protect themselves and others – particularly those who are most vulnerable – by following government advice around coronavirus and not coming into practices unless they have a confirmed arrangement to do that. In this way we can help keep everyone safe.

“Finally, I would encourage people to be considerate of others when buying over-the-counter medicines, such as paracetamol, and only get as much as you need. If everyone is sensible there is enough to go around.”

Isolation sick notes for your employer

Please note that we are unable to supply you with a sick note if you are isolating at home because of coronavirus. If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

If you are asked to provide a sick note because you are unable to work from home, please visit and you will be able to get an isolation note.

Chatter Table Dates 2020

If you’d like some company when you go for a coffee, drop into the Wyllyotts Café on the dates listed below between 10.30am to 12pm and join the Chatter Table. Spend some time with others whilst enjoying a drink.

  • Wednesday 12th February 2020
  • Wednesday 11th March 2020
  • Wednesday 22nd April 2020

Drop into the cafe and look for the Chatter Table sign.

FREE Tea & Coffee!

For further information on Chatter Tables please contact Pam Cousins, email:, tel: 020 8207 7801.

Why not stay on after Chatter Table has finished?

The Café is open to purchase lunch and you can purchase a cinema ticket for the 1pm film with other like minded people.

The films showing on the days of the Chatter Table are:

  • 12th February – Little Women (U)
  • 11th March – The Personal History of David Copperfield (TBA)
  • 22nd April – Military Wives

For more information on the movies being shown, please call Wyllyotts Box Office on 01707 645005, email: or visit us at Wyllyotts Theatre, Darkes Lane, Potters Bar EN6 2HA.

Patient Transport Booking

From 1st September 2019, we are no longer authorised to request transport on a patients behalf to the following hospitals:

  • North Middlesex
  • Royal Free
  • Whittington
  • Moorfields
  • Chase Farm
  • Barnet General

Should you require transport to any of the above hospitals, you will now need to contact the transport booking service direct on 0333 240 4909.