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Patient Participation Group

Our Patient Participation Group (PPG) actively supports the running of the surgery and meets quarterly with the Practice Manager and GPs. This provides an opportunity to keep up-to-date with surgery news and changes, as well as local/regional/national initiatives and to offer suggestions and support the Practice.

Anyone who is a registered patient at Highview Medical Centre can apply to join the PPG.

(The Practice and the PPG have the right to refuse an individual wanting to join the PPG if it considers it to be in the best interest of the individual or the Practice).

The quarterly meeting of the main group takes place at the surgery. This is for up to 16 members and beyond this we are looking to develop an online community that the surgery and the PPG can contact to seek feedback and comments on specific issues. PPG members are expected to take an active role, undertaking a range of tasks and activities throughout the year.

If you are interested in becoming part of our PPG, initially through the online community, please email us at [email protected] for further information and an application form.

Recent Activities of the PPG

  • Meeting topics have included ~
    • Surgery Updates and Staff Changes
    • Upgrade of Highview’s telephone system and website
    • Save the Potters Bar Hospital Diagnostic Services Campaign
    • Development of the Primary Care Network and Local Hubs
    • Potters Bar Annual Health and Wellbeing Event
    • The Widening Team of Health Professionals
    • Patient Access to Medical Records
    • Overview of Patient Complaints
    • Highview’s Purple Star Award for its work in improving services for people with learning disabilities
  • Participating in the planning and organising of the annual Potters Bar Health and Wellbeing Event. This takes place in September each year at Wyllyotts Theatre and provides information from organisations offering health and wellbeing information, advice and support to Potters Bar residents; Health Talks; Mini Health Checks; Activity Taster Sessions.
  • Publication of a quarterly Newsletter (see links below)
  • Dementia Friendly Initiatives
  • Participating in PPG Training Sessions and Reader Panel through Herts & West Essex Integrated Care Board
  • Development of directory of local community organisations and initiatives offering health and wellbeing advice, information and support
  • Working collaboratively with the PPGs at Annandale and Parkfield to organise the annual Health and Wellbeing Event and a programme of Health Talks.

Please feel welcome to contact us if you would like further information about PPG or suggestions of topics for our meetings or Newsletter.

Our email is [email protected]

Please note that the PPG cannot become involved in any personal, medical or clinical patient issues.






Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.

The National Association of Patient Participation

This association aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P. Find out more about them click here.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.